Star Link deploys experienced engineers for on-site visits to promptly diagnose and resolve hardware issues. Their swift response and effective troubleshooting ensure minimal downtime and maximum operational continuity.
To resolve face detection challenges due to improper alignment, Star Link provides custom mounting solutions and installation guidance to ensure optimal device placement for accurate recognition.
Star Link conducted a complete software audit, deployed backend patches, and rolled out a more stable software version with enhanced error handling to eliminate recurring glitches.
The system uses advanced AI-powered facial recognition with anti-spoofing technology to detect and block proxy punching attempts. Updates to this algorithm further strengthened system reliability.
The issue arose due to improper data management and a mix of active and inactive user profiles. Star Link trained the client in effective user management practices and helped clean the database to ensure complete and accurate records.
Star Link enhanced canteen system protocols, improved logging, and enabled real-time syncing to eliminate data mismatch and proxy punching issues in the canteen module.
Star Link reviewed the client’s policies, customized the software to match the rules, and improved the auto-verification process for more accurate Compliance OT reporting.
Devices are now equipped with data buffering capabilities. Even during connectivity disruptions, data is stored locally and synced automatically once the connection is restored.
The client was guided on systematically deactivating old users instead of adding new users to an already full database. This improved device speed and ensured accurate reporting.
Star Link assigned a dedicated support team with an escalation sequence for faster response and ownership. Emergency support availability was also enhanced, including off-day coverage in critical situations.