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Home » FAQ

What can be done, if there is problem in Data Transfer through Data Capture software ?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Got to Machine Setting – SQL – Check your ODBC setting.
STARSQL DSN is there or not. If yes, then check if it is configuring or not.

What is the solution when Data Capture is processing the data but Time office software is not processing ?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Right Click on data capture software exe – Find Target — Log.txt – Check if ID & Password of SQL is correct.
Repeat the same for Time office Sofware. ID & Password is correct or not.

When Time Office Software is processing the data but Report is blank, what shall we do ?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Open the software – system – Machine Setting option – Add the new installed machine with same ID of Data Capture.

While starting Time Office Software, a message is showing “Software is already open”; then what shall we do ?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Go to Windows TASKBAR – Check startimeoffice .exe – Close.
Try Again.

When Software is opening with an Error, what can be done ?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Go to ADMIN – Housekeeping – Click on update Database.

Will my office entry and exit time be updated daily?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Yes, your punch in and punch out times will be updated instantly in LMS.

How can I check my punch-in and punch-out time?

  • Posted On: December 4, 2015

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  • Written By: Starlink

You need to login to LMS to check your timings, which will be updated daily.

Will my office login and logout time get automatically reflected?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Yes. Login and Logout time from the attendance punching machine will get automatically updated in LMS.

What if I forgot my LMS password?

  • Posted On: December 4, 2015

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  • Written By: Starlink

You need to click the Forgot Password option in the LMS window. New password will be mailed to you.

When do I need to apply for leave?

  • Posted On: December 4, 2015

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  • Written By: Starlink

As per the company’s policy.

How will I know if my Leave/OD request has been approved?

  • Posted On: December 4, 2015

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  • Written By: Starlink

You will receive a notification once your leave has been approved by HoD. In the absence of any notification, please consider your leave request as pending approval.

Do I need to inform my HOD after filling in request in LMS?

  • Posted On: December 4, 2015

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  • Written By: Starlink

After you fill in your leave request, your application will automatically go to your HOD. You need not personally inform your HOD.

What if my HOD does not approve my leave on time?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Your leave application will not be approved till your HoD approves in LMS. You will need the approval of your HoD to proceed on any leave.

How can I apply for Out Duty?

  • Posted On: December 4, 2015

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  • Written By: Starlink

OD can be applied in the same way as leave; only you need to specify if you are going out in First Half or Second Half.

Can I apply for leave in advance (before entitlement of quota)?

  • Posted On: December 4, 2015

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  • Written By: Starlink

As per the company’s policy.

What happens if I fill in leave details after payroll cycle?

  • Posted On: December 4, 2015

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  • Written By: Starlink

You will not able to apply for leave in lapsed payroll cycle. It is strongly advised that you apply for leave within the payroll period. In case you have missed the deadline, then please contact HR.

What if I want to change my leave dates?

  • Posted On: December 4, 2015

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  • Written By: Starlink

You can change your leave dates only before approval. Once approved you will not be able to change leave dates manually and need to contact HR.

How can I extend my leave during my leave period when I am away from office?

  • Posted On: December 4, 2015

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  • Written By: Starlink

You can access it through the prescribed URL on any internet enabled devices.

What if I miss punching-in or punching-out during start or end of day?

  • Posted On: December 4, 2015

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  • Written By: Starlink

In case you have missed punching it will be reflected in LMS. Note that if there is no record of attendance during start and end of day, you will be marked absent.

Can I know my balance and availed leaves through LMS?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Yes your leave status will be available in LMS; you can check your remaining leaves and apply accordingly.

What happens if HOD declines my leave request?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Your leave application will stand rejected if unapproved.

Can I view my past attendance in LMS?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Yes, your past attendance records will be available in LMS.

What happens if I attended office during an approved leave?

  • Posted On: December 4, 2015

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  • Written By: Starlink

In case you have not availed an approved leave, then you need to get approval from HoD and then contact HR to correct your records.

Can I avail leave for half-day?

  • Posted On: December 4, 2015

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  • Written By: Starlink

Yes, you can apply leave for half-day as shown below.

Can I apply for leave dates in past?

  • Posted On: December 4, 2015

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  • Written By: Starlink

You should apply for dates within the same payroll cycle. After lapse of payroll period, your leaves will not be accounted for.

Document Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Document management system is used to keep track, manage and store documents by Employees. Employee can upload document with comments in any format and download, view the same as per requirement.

Security of documents.

Manage documents of employees

Upload documents on DMS

Reduce paper work

User mapping for view and download.

Conference Room Booking

  • Posted On: August 17, 2017

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  • Written By: Starlink

It is sometimes quite tough in big corporates to orgazine meeting the conference rooms as it remains occupied by various other departments for the same purpose. The Name of this module itself clarifies that it helps to book the conference room for meting or any other purpose as required. You can input the time and date for the booking.

Configure multiple room with conference room photo.

Provision of both Centralized and De-Centralized scheduling.

Easy steps to book conference room.

Track Conference Room utilization.

Survey Tool

  • Posted On: August 17, 2017

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  • Written By: Starlink

Survey tool that allows organizations to create their own surveys, collect data from respondents and analyze results in real-time. Our web survey tools are designed to be intuitive and full-featured that helps you to identify the strengths and areas for development of individual employees based on feedback gathered from a variety of sources.

Building Surveys or Polls.

Question Types & Settings.

Deploying Surveys.

Restrictions, Limits & Survey Settings.

Managing Your Account & Surveys.

Graphical reports.

OnBoarding Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

On-boarding is a critical part of a strategic talent management program, but it is often overlooked by busy managers who believe that it’s human resources’ responsibility. With no clear owner, high complexity, and high stakes.

What’s needed is an on boarding solution that is easy, automatic, and personal to lay the groundwork for a productive and engaged member of your team. It requires a solution that incorporates the latest On-boarding best practices, and emphasizes employee socialization.

Savvy HRMS On-boarding Module helps you consistently and efficiently convert new hires into engaged, empowered, productive employees by:

Improved process efficiency and compliance

Faster time to contribution

Better employee engagement and retention

Robust set of workflow automation tools, which improve compliance

Divide the on boarding process in multiple tasks and assign different users.

Auto creation of task while new joinee comes into the system.

Auto movement of task into the cycle configured for on boarding.

Online tracking of on-boarding status of any employee.

After completion of on-boarding process employees can do their day to day activities in the system.

Separation Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Retention of employees is a key concern for all organizations these days. It is important to ensure that employees who are leaving are heard and understood. Professional organizations gather feedback and suggestions from exiting employees.

Every organization has its own business process flow for exit management. Separation management module offers all configurable exit management system. At very high level Exit Management module has following configurable parts.

Allows configuration of exit process as per the organization policies and process.

Online tracking of complete cycle.

User can initiate the separation request online.

Approvals based on the configured policies.

Automatic blocking of roles and rights in the system after resignation and termination.

Termination option by manager or HR.

Multi level Clearance option.

All Clearance process can be done on line.

Online Exit form for employees to get the information related to exit reason, post exit communication etc.

Rich Full & Final form having clearance information and other separation related inputs as per the policies.

Generate a payout statement for the exit settlement.

Training Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Training Management module enables you drive effective employee training tracking and completion, empowering you to schedule and report on training. To Access, maintain and manage all of your training metrics in a singular location. Keep training requirements on track and drive their completion with automated email reminders sent to employees and their supervisors for upcoming and overdue training.

Training Calendar to view all the training at a glance.

Pre training and post training test.

Performance comparison of pre and post training.

Generate TNI based on performance.

Create training plan and conversion of that plan in actual training.

Capture attendance of each trainee day to day.

Calculate Training cost based on training attendance.

Rich feature to capture the training and trainer feedback.

Rich feature to capture the training and trainer feedback.

Performance Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Performance Management module of Savvy HRMS streamlines your performance appraisal process. With the comprehensive functionality you can empower your employees, managers, HR Managers and management to conduct an effective and transparent appraisal in very quick time.

Define your Goal(KRA,KPI and Competency).

Attach weightage for each KRA/KPI/Competency.

Ability to defile multiple appraisal cycle.

180/360 degree review/appraisal feedback.

Normalization and Bell curve analysis.

Generate BSC(Balance Score Card).

Nine box grid.

Inter link with Increment Process.

Graphical Analysis.

Manager Services

  • Posted On: August 17, 2017

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  • Written By: Starlink

Savvy HRMS Manager Services module offers your Managers a way to track and manage subordinates by recording employee’s availability, performance and requests at regular intervals.

Managers can login and view information of their team members any time they want without involving HR which is a big time saver for both the manager and the HR department.

The tool allows managers or supervisors to obtain a comprehensive view of employees through their entire lifecycle. Currently, the workflows offered include managing Leave requests, Punch Regularizations, travel expenses, disciplinary incidents, timesheets and so on.

Manage record of every employee

Leave Approval, Travel Expense Approval

Manages time attendance of employees

Rich configuration report.

Asset Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Keep track your all IT and Non IT Asset through this module. This module manages the records of every hardware, software and other configuration tools issues to any employee. You can also generate a request to allocate the asset for particular employee.

Request & Approval based allocation of asset.

Direct allocation of asset.

Manage the stock based on issuance and return of asset.

Recovery of asset at the time of relieving of employee.

Rich configuration report.

Help desk Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Help desk module offers numerous benefits to system administrator. Company employees always appreciate a resource for their potential issues and queries .
Help desk module helps managing inquiries as well as other types of support processes. The module also ranks inquiries and classifies them all by priority. At the same time, transfers them to the appropriate department for issue resolution.

Rich configuration for assignment of queries based on the type.

Configure TAT and escalation on each type and steps.

Auto Notification through mails to users on completion/resolution of queries.

Check employee satisfaction on the queries after resolution.

Recruitment Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Savvy HRMS Recruitment module is the simpler, effective and easiest hiring platform. With a gamut of channels and options, organizations today need to send the right message to the right candidates at the right time. Savvy HRMS Recruitment module uses interactive tools for streamlining your hiring system by managing resumes, exploring multiple channels, short listing candidates, scheduling interviews and sending offer letters.

Easy steps to create Job Opening.

Online Tracking of Job opening on single click.

Manage Candidate repository.

Easy step to handle complete interview process.

Online offer generation process.

Transfer candidate information to Employee database on single click.

Statutory Compliance

  • Posted On: August 17, 2017

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  • Written By: Starlink

A lot of your company’s effort and money goes into ensuring compliance to these laws which could deal with a range of issues; from the payment of PF, ESI, TDS, minimum wages to maternity benefits or professional taxes.

Statutory compliance is necessary for all big and small companies in the world to keep their businesses safe from the legal trouble. A deep knowledge of statutory compliance is required to minimize the risk associated with the non compliance of statutory requirements.

In today’s competitive and legal business world, it is very challenging for employers to manage statutory compliance without a good HRMS Software.

There are a number of statutory requirements for Indian companies and companies have to spend a significant amount of time in their HRMS to ensure that they are compliant with the legal regulations. If companies fail to adhere to statutory compliance, they may have to face heavy penalties which are several times more than complying with legal guidelines.

Configuration for fixing minimum rates of wages for skilled and unskilled laborers based on the state and location.

Configuration and calculation of overtime and Payment of Overtime as per the Factory Act & Payment of Wages Act.

Configuration and calculation of TDS based on the salary component and deduct TDS under section 192 of the income tax act, 1961.

Option to generate form 24Q and from 16 in on e single click.

Option to generate the PF challan in one single click.

Option to generate the ESI challan in one single click.

State-based configuration of Professional tax and their deduction while generating the payroll. Also generate of professional tax challan in one single click.

Gratuity calculation and provision for the employee when he/she left the organization.

Payroll Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Payroll Management Software is designed to handle all aspects of payroll processing for businesses across industries. You can easily meet regulatory requirements with our payroll software’s automated support for complex statutory taxation legislation for various countries including India. Our Payroll Software integrates seamlessly with Savvy HRMS and Employee Self Services modules to offer a comprehensive solution that considers leaves, loans, advances, overtime, incentives, bonus, hourly wages, contractor payments etc.

Flexibility and power to handle any type of salary structure.

100% accurate and professional looking pay-slips, instantly, and without any effort.

Customize the appearance and content of your salary slips.

Generate the pay-slips and download them for printing.

Email the pay-slips directly to employees as PDF attachments (with password protection).

Also you can publish pay-slips online and employees can view / download

All statutory deductions for PF, ESI, Professional tax, TDS, etc. are automatically handled by the payroll software as per law.

You can also generate all the required reports like PF ECR file, ESI Returns, PT reports of all states and TDS returns without having to do any additional work.

TDS automatically deducted but various related reports are ready to use including Monthly Tax Statement, Form 16 & 12BA, eTDS Returns, Form 24Q, etc.

Ensure accuracy with a variety of reconciliation tools.

Reports like employee head count reconciliation and payroll transfer type reconciliation.

Tax Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Tax Management module of Savvy HRMS automates all the income tax activities towards computation and reporting. It has been flexible enough through the usage to enable/disable automatic computations at several stages. This makes it fit for different cases in India.

Investment declaration by employee for each sections of income tax.

Approval of declaration given by employees.

Calculation of TDS based on the declared investment.

HRA calculation based on Metro and Non-Metro cities.

Easy Form 16 generation on one click for Employees Tax return filing.

Employee’ s can also download the form 16 from tax return filing.

Various reports to view the TDS employee wise as well as other entity wise.

Loan Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Loan Management helps in managing the loan facility of employees as per your company policy. It also gives the permission to request loan and you can view the status of the loan applied. Module calculate the EMI as per the granted loan and show all details related to it.

Handling of multiple types of loan.

Loan can be managed on the basis of fixed interest calculation & reducing interest calculation.

Online Loan Request from the employee based on the policy.

Loan approval process based on work flows.

Rich option to manage the loan EMI.

Multiple loan repayment option.

Loan balance & loan ledger employee wise can be taken.

Handling statutory compliance for company provided loans.

Task Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Task management module shows the assigned work to you by your superiors. It helps in prioritizing the work that is pending and also useful in assigning the task to your subordinates. It computes all the allotted works at the one place and show your remaining work that you needs to complete in next days.

Helps you to organize, assign and prioritize tasks, all from a central place.

Provision to create user defined task.

Manage system generated task.

Manage, assign task by managers.

Compute delay, over dues of tasks.

Eliminates the need to remember all tasks and makes you more productive by sending timely reminders.

Reimbursement Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Reimbursement module allows automation of the online request and payment of the salary reimbursements. Configuration is available to set reimbursement limits as per the salary structure, maintain the payment history, balances online. The system offer flexibility of defining reimbursement components, classifying whether taxable or not and define statutory rules on the reimbursements.

Configure multiple Reimbursement Components.

Configuration of reimbursement components with salary structure according to policy.

Configure statutory rules on the reimbursement components

Configure accrual policy for reimbursement components

Auto accrual of reimbursements based on the policy.

Maintaining balances based on the accrual and payments of reimbursement.

Option to pay reimbursement through payroll and out of payroll.

Request and approval based reimbursement process.

Tracking of reimbursement request any time

Auto Mail on approval or rejection of reimbursements.

Multiple reports to view employee wise/ all reimbursement payment details.

Travel & Expense Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Travel and Expense management module makes it easy to keep track of business travel expenses. We provide you with a complete overview of the expenses made by all employees. With advanced reporting, you can easily assess the expenditure made on travel; other expenses, and identify areas where you could cut the cost. Dashboards provide an “at-a-glance” view of travel and expense spending for your department or for the overall company, giving you the visibility you and your management team require.

Rich configuration for travel and expense based on the groups/grades.

Online travel and expense requests based on the policy.

Saves time & streamlines your reimbursement process with our online Travel and expense management

Your entire reimbursement request forms located on your personalized dashboard for instant one-click access.

Option to choose the reimbursement request type & forms from your customized list.

Automatic email triggers are sent for reimbursement request submission, approvals & declines.

Status of your reimbursement requests can be tracked online.

Attendance & Leave Management

  • Posted On: August 17, 2017

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  • Written By: Starlink

Savvy Attendance and Leave module offers many benefits to any organization. You can track the efficiency of your staff by automating the maintenance of leave and attendance data. It is developed to handle any complex attendance and leave with highly configurable policy.

Flexible for customization as per your existing policies.

Flexible to integrate with any biometric, swipe machine.

Highly configurable Shift policy.

Configure any number of rosters as per companies policy.

Request track by token.

Policy based request work flow for approval process.

Ability to initiate delegation for all request.

Reminders, Alerts and reassignment of request processes.

Cover all industries to minimize the further customization .

Shift and Roster management

  • Configurable shift policy (Fixed & Rotational).

  • Set deduction policy for late coming and early leaving .

  • Monthly, weekly Rotational Policy with configurable day off.

    Punch/Attendance Regularization

    Punch processes based on policy.

    Capture punch data from biometric device.

    Web access to mark Attendance.

  • Helps to maintain, monitor and analyze team’s punctuality.

    Various reports are available.

    On Duty Request

    Track OD request based on Token.

    OD request processes based on policy.

    Leave Request

    Define Leave policy as per your company policy.

    Define Leave policy for set of people.

    Define Prorate Leave accrual policy.

    Define Leave consumption policy for advance and LOP.

    Automatic email notification for every action.

    Compensatory Off

    Track Comp Off request based on Token.

    Separate policies for weekly off, holidays and working days.

    Lapsation policies.

    Over Time

    Track OT request based on Token.

    Define Pre and post shift policy separately.

    Set Over Time rate.

    Employee Self Service

    • Posted On: August 17, 2017

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    • Written By: Starlink

    Employees self service is a platform which helps to show the day to day activity of every employee. Employee can see their attendance, can apply leaves, can view their salary slips, can fill overtime. Module also helps in generating the day to day work report. By automating the request and approvals process, it improves the TAT for processing employee transactions.

    Employee can handle day to day activity by automating tasks to save effort & time in mannered way.

    Employees can handle their tasks through Employee Self Service which eliminates the paper work involved and offload HR team.

    Self service have powerful dashboard with all quick link and notification.

    HR Services

    • Posted On: August 17, 2017

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    • Written By: Starlink

    HR Services has many functions in the organization, like payroll processing, employee benefits, compliance, employee orientations & hiring, paperwork, employee files, employee handbooks and job description, termination services more . These services must be delivered to large workforces. HR can reduce all the worries and Savvy HRMS provides a great platform to manage all the HR related work flawlessly. HR services is a different login from which you can manage all the following things.

    Apply increments, Promotion, Transfer to employees according to policy.

    View and modify attendance of employee’s.

    View and modify Leave records of employee’s.

    Generate multiple reports for management presentation purposes.

    Termination of an employee’s in case of rule violation.

    Manage reimbursements of an employee’s for the payroll purposes.

    Generate multiple types of letters for an employee.

    View/download pay-slip of an employee.

    How to check machine status in Web DC ?

    • Posted On: June 19, 2017

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    • Written By: Starlink

    Log in Web DC – Machine Status – Check Machine Connect/ Disconnect time – DownloadFlag.

    How to check the service status in client mode?

    • Posted On: June 19, 2017

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    • Written By: Starlink

    Go to Run (in window option) –Write services.msc – Press Enter – Check Service – asyncstardcservice1.4

    If it is not running right click on service & press Start.

    How to update BACK DATE DATA in database?

    • Posted On: June 19, 2017

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    • Written By: Starlink

    Change the Date of the LAST DOWNLOAD FLAG from which you want to fetch the Data into Database.

    What is exact format of Last Download Format ?

    • Posted On: June 19, 2017

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    • Written By: Starlink

    Server Mode: DDMMYY Ex: 190217
    Client Mode: DDMMYY:0: Ex: 190217:0:

    What is Last Download Flag in Machine master page ?

    • Posted On: June 19, 2017

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    • Written By: Starlink

    Last Download Flag shows upto which date, Data is stored in the Database. (StarDC_RawData table).

    What does color indication represents in case when console is running in Web Based Data Capture ?

    • Posted On: June 19, 2017

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    • Written By: Starlink

    Red: Machine is not connected with the software.
    Yellow: Machine is trying to connect to the software.
    Green: Machine is connected and transferring the data.

    How to Enroll Finger ? (In Bio Star, Bio Link, Bio Track, Bio Lynx)

    • Posted On: June 19, 2017

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    • Written By: Starlink

    Press SELECT – Type Password to Unlock Machine – again press SELECT – Chose USER MANAGE – Press ENROL USER – Enrollment options will appear, Press 1 for fingerprint – Enter Employee ID – Press SELECT – Then put finger – then again Put finger – repeat the same process for another finger – Then Next and Escape – lock the Device.
    Note: 1. Check the finger quality should be more than 70% in order to check the proxy.
    2. Unless Device is not LOCK, fingerprint won’t be accepted or rejected.

    How to delete machine memory ?

    • Posted On: June 19, 2017

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    • Written By: Starlink

    Open Data capture or Access software, Go to Data Transfer, Connect to machine, Select Old date from which date range it is to be deleted, and then click on Delete button.

    Why door does not open through card/finger?

    • Posted On: June 19, 2017

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    • Written By: Starlink

    There can be three possibilities if door is not opening:
    First: Check if Machine Memory is full or not.
    Second: Check if Particular card is Masked.
    Third: Check the lapse time of that card. (if applicable)

    What we shall do when Machine does not connect with the software ?

    • Posted On: June 19, 2017

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    • Written By: Starlink

    Check the NETWORK, if it is connected check the IP. Also check if IP is conflicting with any other device.

    How to enable USB ENCRYPTION in Machine.

    • Posted On: April 24, 2017

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    • Written By: Starlink

    Go to options press next until USB Encryption appears on screen press select button to enable Encryption on.

    What is USB ENCRYPTION?

    • Posted On: April 24, 2017

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    • Written By: Starlink

    If you take punch data through USB, generally it download in .txt file easy to alter timing/cardno. USB ENCRYPTION protects to alter timing/cardno. In this mode data taken by USB comes in encoded form and can be decoded by Star link software only.

    How to enable Auto-Delete ON. (Classic/Industrial Model) ?

    • Posted On: April 24, 2017

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    • Written By: Starlink

    Unlock the device. Go to options press next to get Auto Delete. Press 0/1 to enable this feature. This will auto delete the old transaction if machine memory reaches 80%.

    What to do if Card with finger type employee forget to bring their card?

    • Posted On: April 24, 2017

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    • Written By: Starlink

    In this scenario, Employee can mark its attendance by pressing their cardno/employee code (PIN) and then keep fingers. (Biolynx/Biotrack (V4.8.3 onwards)/Biostar).

    How many group can be created in door controller?

    • Posted On: April 24, 2017

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    • Written By: Starlink

    Total 32 groups can be created in door controller software. (0-31)

    How to set LCD Power saving Mode in Machine?

    • Posted On: April 24, 2017

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    • Written By: Starlink

    Unlock the machine.
    Go to options press next Until LCD Power Save appear on screen. Press Select button and set the time in minute. After that period LCD will glow off automatically.

    How to change IN/OUT mode in Machine?

    • Posted On: April 24, 2017

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    • Written By: Starlink

    Two ways to change IN/OUT mode of machine.
    Enabling IN/OUT mode- Unlock the Machine, go to options continue to press NEXT until IN / OUT appears on screen. Now press SELECT button to enable IN / OUT mode.
    (a)Lock the machine & press down arrow to Switch between IN/OUT mode.
    (b)Go to options press next Until IN/OUT CARD appear on screen. Here show card to register. Now unlock the machine and show the card to Switch between IN/OUT mode.

    Time Office software is window based or Web based?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Time Office Software is available on both Window and Web.

    Is Time Office flexible to do extra modification as per client’s requirement?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    yes.

    What is the use of shift replacement voucher?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Shift replacement voucher is used to perform various functionality in shift.
    Shift Replacement Voucher: when we want to replace one shift with other.
    Shift Copy Voucher is used to copy same shift on other days.

    Can we do holiday entry in Time Office Software?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Yes user can do holiday entry in Time Office Software.

    How many users can we create in Time Office Software?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Minimum 5 numbers of different users can be created in Time Office Software.

    Can we import masters through EXCEL.

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Yes we can import all masters through Time office software.

    How many types of report are there in Time Office Software.

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Daily
    Monthly
    Yearly

    Can we apply the current time office policy in back date data.

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Yes you can apply by back data process

    Can we apply late deduction plan in time office

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Yes you can apply Late Deduction policy.

    Can we set the round of policy of overtime.

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Yes you can set the round of policy of overtime by time office setup.

    What is the use of Time Office Policy?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Time office policy contains various policies such as
    Weekly off policy.
    Shift policy.
    Late coming and early going policy.
    OT policy. etc

    How can we create Leave Master and how to post Leave through Time Office Software?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Yes you can create different types of leave through leave Master, and you can post leave through Leave Application posting link available in Time Office Software.

    What is the difference between Re-process and auto punch process?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Re-Process and Auto punch process is same in functionality. But for processing data user will have to click Re-Process again and again, but if Auto punch process is running then no manual intervention is required, software will process all data automatically.

    Why we do Attendance Register Updation?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Employee Attendance Register is updated when some changes is done in employee shift policy or weekly off policy.

    What is attendance Register Creation? Its importance?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Duty roaster creation is creating full year attendance register of employees .
    If duty roaster of the employee is not created then employees attendance will not reflect in time Office Software. So it is very important to create the duty roaster of the employees.

    In How many ways we can assign leave accrual to employee in Time Office Software?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    There are two ways to assign Leave accural in Time Office Software.
    Yearly leave Accural
    Monthly Leave Accural

    How many Types of punches are there in employee master?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    There are four types of punch in Time Office Software.
    Single Punch
    Two Punch
    Four Punch
    Multiple Punch

    What is Run Auto Shift?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    If employee is under run auto shift then maximum no of shift is assigned to him,and under what ever shift the employee comes then that particular shift is assigned to him.

    What is RTC?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    RTC means Round The Clock Working.RTC employee are those employees who come in Night Shift.

    What is Time Office Software?

    • Posted On: February 28, 2017

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    • Written By: Starlink

    Time Office software is used to manage employee’s attendance for a given financial year.
    Managing attendance includes
    Punch management.
    Leave management.
    Holiday management.
    Shift management.

    What is the frequency of Em Card & Smart Card?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    Frequency of smart card is – 13.56 MHz
    Frequency of EM card is – 125 KHz

    If machine not connecting in data capture software what would you do?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    *Check if machine is pinging
    *Check correct IP has been configured into the software

    How to set the password in data capture software?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    Open the data Capture software
    Open System option
    Choose Set Password Option
    Enter username and password.

    Next time whenever you will open the exe,password will be prompted.This will restrict unauthorized access of software.

    Describe the purpose of USB Scanner?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    This provide the option to enroll the fingers at your seat.
    Connect the USB scanner with your PC
    Open the exe of USB scanner
    Card master available in Data Capture software will be shown here.
    Connect the device and choose cardno
    Enroll the finger and send into machine by software.
    (Only with Windows Data Capture)

    What are the various type of finger template supported with Star Link Device?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    Star Link devices support ISO [ISO/IEC 19794-2:2005(E)] and custom type finger template.

    If IP of machine is not ping, What would you do?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    *Check LAN cable is inserted properly.
    *Check other end of LAN cable is connected with Switch/Hub.
    *Check if Green & Orange light in machine is glowing.

    Purpose of Bio-Slave with Bio-Star?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    *If Biostar is with Lock and required mode of punching is Only Finger both side then Bio-Slave plays an vital role in punching.

    How to set the date & time of the machine by data capture software?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    Open the Software.
    Click On Data Capture
    Connect the machine
    Give the Date and Time and apply.

    How to insert SIM in machine?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    Flip the machine.
    Open the SIM slot
    Fit the SIM into the movable slot. (Take care of SIM edge and slot edge)
    Now lock the sim slot.

    How to connect machine through wifi network?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    first of all unlock the machine.

    Then press select.
    Go to option
    Press next ….next till TCP/IP Link
    Select on wifi
    Click on find network
    Machine will Show available wifi network
    Select the desired wifi network for connectivity
    Enter the password & than press NEXT ..

    (Enter the IP etc also either manually or opt DHCP)

    How to configure email in Bio-lynx & Bio-Track?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    VIA WEB-INTERFACE..

    ENTER LOCAL IP ON BROWSER and by entering user id and password open the web-portal.
    Click on services
    Enter mail server & portno
    Enter TO, from & cc
    Enter the set the mail date
    Enter the mail scheduler now can chose the 4 different time slot which you want
    Then Click on apply

    How to check version of machine ?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    Unlock the device.
    Press Uparrow
    In 2nd row at the extreme -there is version like Ver 5.0.4

    How to update Firmware Bio-Lynx & Bio-Track?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    BY PENDRIVE

    CREATE A FOLDER NAMED – ‘STARLINK’ IN PENDRIVE.
    PASTE THE FIRMWARE IN STARLINK FOLDER. (WITHOUT EXTRACTING).
    INSERT THE PENDRIVE IN MACHINE IN GIVEN USB PORT.
    MESSAGE WILL COME ON DISPLAY UPADATE FIREWARE
    PRESS SELECT
    AUTOMATICALLY UPADTE FIRMWARE & MACHINE RESTART

    BY WEB INTERFACE

    SIMPLY ENTER LOCAL IP ON BROWSER.. LIKE 192.168.0.82 and PRESS ENTER.
    Enter user id and password as :USER-admin & PASSWORD- password
    There is a option of firmware update in left pan.
    click on this browse the path where firmware is located and APPLY…
    Machine will restart.

    How to set IP in machine (Biolynx and Biotrack)?

    • Posted On: February 4, 2017

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    • Written By: Starlink

    Unlock the machine
    Press select
    Select OPTIONS menu
    Press NEXT till TCP/IP LINK
    Choose ETHERNET
    Press NEXT to come DHCP Client/Static Client
    *If you opt DHCP -IP, Netmask, Gateway & DNS will be auto set, provided
    there is DHCP server in your network. THEN SELECT MODE
    *In Static Clinet you will have to enter IP etc manually.
    To do so enter 3 digit no and press select. Blinker will move to next
    slot by saving previous one. At the end press select to save.

    How will I take data thorough pen-drive? Anything needs to enable?

    • Posted On: January 10, 2017

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    • Written By: Starlink

    No need to doing anything. Simply insert the pen-drive in machine. Data will be copied date wise inside Star Link folder.

    I want to change Voice Tone in Hindi. How do I do it?

    • Posted On: January 10, 2017

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    • Written By: Starlink

    Unlock device. Press Select ,choose Option. Press Next until comes Voice Tone. Press down Arrow and Choose desired tone. Press Select to save.

    What does ‘Data delete/Date Data Reset do?

    • Posted On: January 10, 2017

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    • Written By: Starlink

    This option delete all Transactions/Punch data from machine. Be sure you have captured the transaction while choosing this.

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